Shipping policy

Shipping policy

Virashoper Shipping Policy

Our goal is to provide a smooth, transparent, and reliable shipping experience for all customers.
Below youโ€™ll find detailed information about our shipping process, delivery times, and customer support.

Shipping Range

  • Countries: We currently ship across the United States.

  • Future Expansion: We are actively working to expand our shipping coverage to additional countries in the near future.

Shipping Costs

  • Within the United States: Free shipping on all orders.

  • No Hidden Fees: All charges are clearly displayed at checkout before you complete your order.

Order Processing Time

  • Processing Time: Orders are processed within 1โ€“2 business days, Monday through Friday.

  • Cut-Off Time: Orders placed before 4:00 PM (local time) are processed the same day.

  • Weekend Orders: Orders placed on weekends or public holidays will be processed on the next business day.

Transit Time

  • Estimated Delivery Time: 5โ€“7 business days once the order has shipped.

  • Total Delivery Time: Typically 6โ€“9 business days, including handling and processing.

  • Business Days: Deliveries occur Monday through Friday.

  • Notes: Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak season demand.

Shipping Process

  • Reliable Courier Services: We partner with trusted carriers across the United States to ensure safe, on-time delivery.

  • Insured Shipments: All shipments are insured. If your order is lost or damaged in transit, please contact our support team.

  • Sustainable Packaging: We strive to use eco-friendly and recyclable materials to reduce our environmental footprint.

Tracking Instructions

  • Tracking Information: Once your order ships, youโ€™ll receive a shipping confirmation email with tracking details, including the carrier and tracking number.

  • Track Your Order: You can track your shipment directly through our website at:
    ๐Ÿ‘‰ https://virashoper.com/pages/track-order

  • Questions: If you need help tracking your order, contact our support team via our Contact Page or email us at contact@virashoper.com.

Missing Items Procedure

  • Please report any missing items to contact@virashoper.com within 7 days of receiving your order.

  • Customers are responsible for providing an accurate delivery address and being available for receipt of the package.

  • Some parcels may be delivered without signature confirmation and left in a secure location with photographic proof.

  • Virashoper cannot be held liable for loss or theft once a parcel has been confirmed as delivered.

Return Policy

  • Returns: Returns are accepted within 30 days of the delivery date.

  • Conditions: Items must be unused, undamaged, and returned in their original packaging.
    Personalized or used items are not eligible for return.

  • Costs: Return shipping costs are the customerโ€™s responsibility unless the item is defective or incorrect.

  • Refunds: Refunds are processed within 7 business days after we receive and inspect the returned item.
    The refund will be issued to your original payment method.

Restocking Fee

  • No Restocking Fees: Virashoper does not charge any restocking fee on returns.

Return Delivery Costs

  • For Defective or Incorrect Products: No return shipping costs apply.
    This includes items damaged during transit or received incorrectly.

  • For Customer Remorse: Return shipping costs are covered by the customer when the item is no longer wanted, the wrong size was ordered, or preferences change.

Contact Information

Trade Name: Virashoper
Company Name: Khmaissi Solutions LLC
Company ID: 2025-001649411
Address: 30N South Gould St, Sheridan, WY 82801, USA
Email: contact@virashoper.com
Phone: +1 605 673 3327
Contact Form: https://virashoper.com/pages/contact
Customer Service: Monday to Sunday โ€” 9:00 AM to 6:00 PM (local time)