Refund policy

Refund policy

Virashoper Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Virashoper website:
https://virashoper.com

Our goal is to ensure every customer is completely satisfied with their purchase. If you are not satisfied, you may return your order under the conditions described below.

Contact Information

For questions regarding returns or refunds, please contact our customer service team:

Return Window

Customers in the United States have the right to return their purchase within 30 days of the delivery date, without providing a reason.
To qualify, items must be unused, undamaged, and in their original packaging.

Return Instructions

  1. Return Notification:
    To initiate a return, email contact@virashoper.com with your order number and reason for return.

  2. Return Authorization:
    Our team will review your request and provide detailed instructions, including the return address and a prepaid label if applicable.

  3. Packaging:
    Pack the item securely in its original packaging with all labels, accessories, and documentation.

  4. Shipping:
    Use the provided return instructions to ship your item back.

Return Costs

  • For Defective or Incorrect Products:
    No cost to the customer. If your item is defective, damaged, or incorrect, Virashoper will cover the return shipping costs.

  • For Customer Remorse (Change of Mind):
    Return shipping costs are the responsibility of the customer. This applies to cases where the customer orders the wrong item, no longer wants the product, or changes their mind.

Specific Return and Refund Conditions

  • Change of Mind:
    You may return your product within 30 days of delivery, provided it is unused, undamaged, and in the original packaging.

  • Defective Goods:
    If your item is defective, contact our support team immediately. We will cover the return cost and offer a replacement or full refund.

  • Damaged Goods:
    If your order arrives damaged, please email photos of the damage within 48 hours of delivery. We will assess and provide a replacement or refund as appropriate.

  • Incorrect Product Received:
    If you receive an incorrect item, contact us right away. We will arrange the return and send you the correct product at no additional cost.

  • Product Never Arrived:
    If your order has not arrived within the estimated delivery window, contact our support team.
    We will investigate with the carrier and issue a full refund or replacement if the item cannot be located.

  • Order Cancellation:
    Orders can be canceled before shipment. Once shipped, you can initiate a return after receiving the item.

Policy for Damaged or Defective Goods

If your order arrives damaged or defective, please contact contact@virashoper.com within 48 hours of delivery.
Include clear photos of the defect or damage. After inspection, we will send a replacement or issue a full refund.

Policy for Non-Damaged Goods

If you change your mind, you can return any undamaged and unused product within 30 days of delivery.
Make sure the item is in its original condition and packaging.

Timelines

  • Return Notification: Must be submitted within 30 days of delivery.

  • Return Shipment: Must be shipped within 14 days after approval.

  • Refund Processing: Refunds are issued within 7 business days after the returned item is received and inspected.

  • Refund Method: Refunds will be made to your original payment method.

  • Confirmation: You’ll receive a confirmation email once your refund is processed.

Exceptions to the Return Policy

For hygiene and safety reasons, the following products cannot be returned:

  • Custom or personalized items

  • Opened hygiene products (such as underwear, socks, or skincare tools)

Return Address

All returns should be shipped to:
Virashoper Returns Department
30N South Gould St, Sheridan, WY 82801, USA

Shipping Method and Costs

  • Shipping Method: Orders are shipped and returned via trusted U.S. carriers such as USPS, UPS, or FedEx.

  • Restocking Fees: $0 β€” Virashoper does not charge restocking fees.

Legal Rights

This Return and Refund Policy does not affect any legal rights you may have under applicable consumer protection laws in your country or state.

Questions?

Visit our FAQ page or contact our customer support team:
πŸ“§ contact@virashoper.com
πŸ“ž +1 605 673 3327
πŸ•’ Monday to Sunday: 9:00 AM – 6:00 PM (local time)

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